Responsible for strategy, product, revenue and growth of KLM Mobile app. € – M yearly revenue (51% YoY) 1.1m MAU. Co-manage a team of 50 people worldwide with IT counterpart. KLM Mobile app was awarded second place, best airline app in the World at the World Aviation Festival in 2019 KLM Royal Dutch Airlines has […]
Category Archives: Work
KLM – Location Based Services
Created the Location Based Services team, product strategy and initial products. We developed the airport way finding feature, which helps the passenger find their way through the Airport and to the gate as fast a possible. In the feature we show the map of the Airport, your own location, floor level and your gate. At […]
KLM – Airport Wayfinding
For an Airline it’s important to have as little missing passengers and missed connections as possible. If a passenger cannot find the gate, or is stuck in security and cannot get to the gate on time. His bagage has to be offloaded off the plane. This means that ground personal has to crawl in the […]
Smart Worker Platform
Factories are on the fronteer of the internet of things. With the Smart Worker Platform we set out to build a mobile app for industrial environments. And give employees insight in the status of machines, assets and processes. ROLE(S)Design Research, Product Strategy.
Schiphol Valet Parking
Schiphol Valet Parking is a mobile service that helps valet personnel with the registration of car damages, vehicle usage and planning. It brings full transparency to the process of Valet Parking. In the first year after the release over 40.000 cars were parked. The use of the service resulted in a reduction of 50% in […]
Hago Zorg – hospital cleaning services
The Hago Zorg app is a mobile platform that gives hospitals real-time insight in the hygienic status of rooms, operation rooms and beds. Over 80.000 hospital beds are cleaned in a large hospital every year. Hospitals need insights for quality control and safety. This contributed to Hago Zorg being the #1 supplier to (6 out […]
Hago Next – cleaning services
The @lly app is the worlds first mobile cleaning kit. It helps cleaning personnel during their working day. It gives them autonomy and self control and reduces management and improves quality. @lly redefined the Dutch cleaning market. Resulting in a ground-breaking cleaning company, Hago Next. The mobile service is being used over a 1.000.000 hours […]
Google Glass in Health Care POC
How can Google Glass contribute to health care? We started with a proof of concept where a wound care specialist was remotely coached by a doctor from a hospital. This resulted in trial where patients where treated with and without Google Glass. The patients treated with Google Glass had a reduction of 70% in hospital […]
In-store beacon solution POC
What if you could A/B-test your store setups as easy as testing a website? This research project led to a full store implementation, pilot and project validation with over 60 beacons for analyzing hot and cold spots, visitor behavior overall store usage. The service makes A/B-testing in retail easy and enables full integration with existing […]
Surgery process optimization
In 1 in 7.000 surgeries something is left behind in a body. This can be something small like a cotton, or something big like an instrument. The head of operations asked to use a design thinking approach to solve this problem from a fresh ‘out-of-the-box’ perspective. This project resulted in a product strategy to reduce […]