KLM – Location Based Services

Created the Location Based Services team, product strategy and initial products. We developed the airport way finding feature, which helps the passenger find their way through the Airport and to the gate as fast a possible. In the feature we show the map of the Airport, your own location, floor level and your gate. At this moment 28 Airports are available of which Amsterdam Airport, London Heathrow and JFK are the most used. Once you can determine the location of the passenger in the Airport – with consent of-course – you can build a host of interesting features.

Walking & Waiting times at Amsterdam Airport was the following feature that we build. The API’s of Schiphol Airport, can provide real time waiting times at security and can calculate walking times to gates. Combined with real-time location of a passenger and their gate information we can provide individual walking and waiting times for every iOS app user that shares their location.

Together with the Lounge team we developed a digital queueing system to ensure maximum relaxation time in lounge 52 and 25 at Schiphol Airport. The lounge agents can locate passengers with a service request in the lounge on their device. So the passenger doesn’t have to wait inline for the agent and sit at their desk, but the lounge agent will come to them.

ROLE(S) Product Management 
DATA 2015 – 2019
CLIENT KLM Royal Dutch Airlines, Air France.