Schiphol Valet Parking is a mobile service that helps valet personnel with the registration of car damages, vehicle usage and planning. It brings full transparency to the process of Valet Parking. In the first year after the release over 40.000 cars were parked.
The use of the service resulted in a reduction of 50% in damages to be paid out and a major increase of customer trust.
The Hago Zorg app is a mobile platform that gives hospitals real-time insight in the hygienic status of rooms, operation rooms and beds. Over 80.000 hospital beds are cleaned in a large hospital every year. Hospitals need insights for quality control and safety.
This contributed to Hago Zorg being the #1 supplier to (6 out of 8) University Hospitals in the Netherlands.
The @lly app is the worlds first mobile cleaning kit. It helps cleaning personnel during their working day. It gives them autonomy and self control and reduces management and improves quality.
@lly redefined the Dutch cleaning market. Resulting in a ground-breaking cleaning company, Hago Next. The mobile service is being used over a 1.000.000 hours at companies like Coca Cola, O’Neill, Achmea and Ziggo
How can Google Glass contribute to health care? We started with a proof of concept where a wound care specialist was remotely coached by a doctor from a hospital.
This resulted in trial where patients where treated with and without Google Glass. The patients treated with Google Glass had a reduction of 70% in hospital visits. Making the project a huge success and proving the initial concept.
What if you could A/B-test your store setups as easy as testing a website?
This research project led to a full store implementation, pilot and project validation with over 60 beacons for analyzing hot and cold spots, visitor behavior overall store usage. The service makes A/B-testing in retail easy and enables full integration with existing apps creating endless possibilities for integrating off- and online.
In 1 in 7.000 surgeries something is left behind in a body. This can be something small like a cotton, or something big like an instrument. The head of operations asked to use a design thinking approach to solve this problem from a fresh ‘out-of-the-box’ perspective.
This project resulted in a product strategy to reduce accidents on a short-term and completely exclude accidents on the long-term.
ROLE(S) Design research, product strategy
DATA 2013 -2014
CLIENT A hospital – that wants to remain unknown – in the Netherlands